The value of a member's reputation depends upon the ethical conduct of everyone
affiliated with NISC-T and The ProSquad. Each of us sets an example for each other
by our pursuit of excellence and powerful standards of performance, professional
and ethical conduct.
We serve the public interest by acting as responsible stewards of our industry.
By honestly answering the consumer's questions regarding the quality of a product,
availability of parts and support from a manufacturer, payments and support from
third-part administrators (ESP companies).
We will adhere to the highest standards of accuracy and truth in advancing our mission.
If a customer has a product, whose value has diminished where it would be in their
best interests not to repair, we will advise them of that. We will only estimate
to them the services they actually require. We will not use parts or materials that
are not new or reconditioned without the customers knowledge.
We will acquire and responsibly use our specialized knowledge and experience. We
will advance the profession by learning, then educating and promoting the professional
development of our members and and the public.
We alone are accountable for our actions. We will not become beholden to a manufacturer,
third-party administrator or any trade organization where we have to do those things
that compromise our public trust or our fellow independent service companies.
We are faithful to our members while honoring our obligations to ourselves,
our businesses and our families. Where we find that a particular entity is attempting
to fix prices, control parts and information to our collective detriment and by
extension a detriment to the public; we as a grow. of allied and cooperative members,
will not permit it.
- FAIRNESS We deal fairly
with our customers, employees, competitors, peers, and vendors.
To maintain the integrity of our relationships with the consumer, the manufacture,
the third-part adminstrators and our competitors. To promote, and respect fair competition.
By providing the wisest choices to the public. We will preserve intellectual property.
Our intent is to build trust with the public and our suppliers. We will safeguard
confidences, providing protection of our customers private personal information.
We will protect as privileged and confidential member information gained from this
organization. We will attempt to avoid conflicts of interest, real, potential or
perceived. To preserve the history and the future of the independent service industry.