Our service providers are variously members and supporters of the following professional
- EPEA (NE Region)
- ETG (Massachusetts)
- FESA (Florida)
- GESDA (Georgia)
- NESDA of Ohio
- OPEA (Oregon)
- PSOC (California)
- SESDA (SE Region)
- TEA (SW Region)
- T-E-A (Texas)
- VPEA (Virginia)
How does The ProSquad define an Independent Service Company?
- Typically it is either an owner-operator, or at least one owner is involved in the
- Generally has less than 15 technicians.
- Is not a department, division or operating company of a larger
How does The ProSquad compete in larger metropolitan areas?
- With many, we are one. With cooperation and coordination between our owner/service
providers, The ProSquad can provide better and more professional service in any
market that we have a presence in.
- The one-to-one personal communication skills of Independent Service Companies and
the personal touch cannot be replaced by any automated, ship-the-parts to the customer
Customer satisfaction with the product and the service experience is enhanced by
Independent Service Companies.
Willingness for the end-user to purchase that product again is critical to the success
- Where there are more than one member, utilizing Looking Glass, partnerships are created within a "region" or market that
allow ticket sharing.
- Service companies can see where their partners are on any given day and can either
transfer the call directly or "partner" with them. They would "share" the repair
income and the cost.
This would prevent partner companies from having their trucks in the same place
at the same time which would reduce costs for a trip that requires a visit to a distant
- With many dispatch portals pre-scheduling calls, a partner assignment or transfer
would assist meeting that schedule without having to change or reassign that dispatch.
- Manufacturers and TPA's would be able, through unique Looking Glass access, see
the real-time, actual schedules of their service providers who are ProSquad members.
What is the intent of The ProSquad?
The ProSquad® is an alliance of qualified Independent Service Companies providing
professional and accessible service and repair alternatives to national service entities.
The ProSquad is a for-profit, Trade Alliance, owned and managed by select Independent
Many ProSquad members are proud and active members of Industry Trade
Associations and supports and contributes to ALL Industry trade shows and trade associations whenever possible and
The ProSquad monitors it's member businesses and activities to ensure that the services
rendered are of the highest quality.
Professional qualifications are maintained by Industry certifications,
continuing education and contributions to various trade lists that provide research
and technical information.
All complaints lodged with The ProSquad are carefully and fairly investigated. The
ProSquad will remove any member who does not conduct their
businesses to the stringent
standards set for by The ProSquad.
How is The ProSquad going to be competitive?
- Branding The members will use the logos and service marks to be associated with the
The ProSquad® brand in their websites and other forms of advertising.
The ProSquad aggressively utilizes the internet search engines, paid tags, etc.
to increase the
visibility of the brand.
The ProSquad will be offering clothing, decals, vehicle wraps, business cards and other such
advertising materials through national providers.
Members and stakeholders get very low internet hosting and web sites
starting at $60 a year. (Additional services may be extra).
- The ProSquad Locator The locator, in addition to it's
primary function, contains a service request form to enable a consumer, TPA or manufacturer to request a service call 24/7. The ProSquad portal will compete with such paid search portals as tvrepairman.com, repair.com, etc. using the Looking Glass engine without the referral
There are no fees for ProSquad members or stakeholders.
- Industry Cooperation Many of ProSquad members are long time Industry veterans
with many contacts within the manufacturer and extended service company Industry.
Several are former Manufacturer employees.
The ProSquad and it's members utilizes this combined extended contact list to identify
their needs to assist them in the accomplishment of
their internal goals and work with them to find a resolution that is both cost effective
for them and profitable for The ProSquad.
Year-to-year changes can occur rapidly in product and support, as well as the consumers willingness
to pay for products and services. What worked last year may not work
An example where we would work together could be an agreement limiting rates one year and recovering
them the next. The ProSquad members have a cost of doing business, but our associates do as well.
Another example would be assisting major companies with reducing their administrative
burden and thereby reducing our servicers cost of doing business. This would allow
us to keep reimbursements stable. Sometimes simple things can be changed that would
have a large impact.
There are many areas where cooperation can form a close partnership that would benefit
all. Flexibility and trust between members
and associates will be critical.
As a group
we work towards finding that win-win resolution.
- Boiled Frog™ Parts is a parts sharing website for ProSquad members who offer new unused
or "green" inventory for
sale to each other as well as non-member, registered service providers. It also has a database of interchangeable
parts for substitution. For example Panasonic and Sanyo TV's may use the same board
but with different part numbers. This idea
conceived and developed by Ron
Freeman and named after his article in an Industry
trade association publication.
There are no fees for ProSquad members or stakeholders.
Looking Glass® is a cloud/web-based application to manage service tickets, billing,
AR's, parts (with cradle to grave accounting), core returns and credits as well
as analytics necessary to manage a service business. Looking
Glass is integrated with both
the ProSquad Locator data as well as Boiled Frog Parts. The basic platform will
be free to full members, TPA's and manufacturers. The locator uses the new ticket
generator function from
- The ProSquad provides very active Discussion Lists that cover subjects ranging from
business to technical issues
with few limitations. Rates and contract issues may
be freely discussed on this forum. The ProSquad has enlisted Industry professionals
such as parts specialist Michael Bisk who answer questions on compatibility and reaches out to retired industry veterans for guidance. The
ProSquad also utilizes the services of
directors and officers of other trade associations who are members of our Business
- No sponsors for events While the ProSquad makes
every effort to be professional in all actions and
communications, on occasion it may become necessary to offer open criticism of an industry partner
Since ProSquad receives no sponsorship money, there is no concern regarding the
sensitivity of information contained in posts or any published articles that could
affect The ProSquad financially since both are accessible only by service providers.
- Starting in 2014, there will be member and stakeholder group benefits that will
include local advertising, various forms of insurance, credit card processing and
Are there any dues?
As a for profit company, we don't have dues, but there are fees for various levels
At the present time, there are no fees. Venture funding has been provided by one
of ProSquad's founders to sustain The ProSquad until a critical mass is reached.
Currently, The ProSquad supports two basic membership types: Associate and Full. Associate membership permits any qualified service company to be listed on The ProSquad Locator
and participation on The ProSquad Business List and is free.
Full membership (or stakeholders), will have fees eventually, but not until several
start-up projects have been completed that would give value to the full membership.
The ProSquad's by-laws state that basic full participation fees will be at least $1 less than
the lowest regional trade association.
The ProSquad will have a full slate of member
benefits competitive with any other major association. There will be several
programs that would be available at an additional cost if a member company chooses.
All funds received will be accounted for and placed on the portal for full member examination
each month with a financial statement. At the end of the year, any unneeded money
will be rebated back to the members on a pro rated basis depending on their a-la-carte
purchases and income generating efforts. It is the hope of The ProSquad
with some of the projects currently in progress, to collect,
at some point, sufficient income and profits for all of the full members to receive an annual
There are no provisions for permanent paid employees in The ProSquad's by-laws. All positions
are voluntary and term limited with few exceptions. Any paid position must be temporary,
by contract and 1099. It is the intention of The ProSquad to hire contract services from within our membership
How Are Elections Voted?
Elections of officers and the Board of Directors are voted electronically. Nominations
are made openly on a discussion list reserved specifically for that purpose.
are settled on, an email is sent to each full member, with a special,
code. Also, a link to an encrypted form is provided that is accessed only when the
code is entered.
Elections are closed after 72 hours. Results are instantly available
unless there is a challenge. Voting occurs in September and change-over occurs on